Frequently Asked Questions

(:1f511:) How do i login to my account?

You can login to your account by going to

Here you can view your order status, past orders, track in progress orders and manage your profile and addresses for delivery.

(:1f510:) How do i reset my password?

If you've forgotten your password, you can reset it by going to - You will need to provide your registered email address.

If you are already logged in and would like to change the password for your account, you can do so by going to the account settings page

(:1f4b0:) How do i enroll in the Power Points program?

When you sign-up for an account with, you are automatically enrolled to earn and redeem points on every purchase. You can view the status of your points by going to

(:1f4c8:) How can i check my power points balance and redeem my points?

You can view your points balance by clicking on

You must be logged into your account to view your points balance and to redeem rewards. If you do not remember your password, you can reset it at

(:1f9e7:) What is a referral reward?

As a customer of you can earn an AED 5 discount coupon every time you refer a friend to make a purchase with us. You will find your unique referral URL by clicking on and going to the section "Refer your Friends". Share your referral URL with your friends on via WhatsApp, Email or send them a text message.

(:1f69a:) Where do you deliver?

We are based in Dubai, United Arab Emirates and deliver to homes and businesses in Dubai only. For orders placed before 1pm for Dubai, we offer same day delivery. Customers may request for 60 minute delivery between 10am to 11pm. Customers based in Northern Emirates cannot obtain delivery and may use click and collect from our store in Al Bada Dubai.

(:1f4e6:) How much does delivery cost?

Our delivery fees are reasonable to cover the costs associated with bringing medicines and healthcare products to our customers homes and offices. These fees cover the cost of fuel, driver and vehicle insurance, vehicle maintenance and other miscellaneous items such as parking fees and road tolls (Salik and Darb).

Region Delivery Charge
Dubai Same Day (Prior to 1pm) AED 5
Dubai 60 Minutes (10am to 11pm) AED 15 

(:1f4eb:) Can i order online and receive my order outside the UAE?

While you can shop and pay online, we cannot ship the products outside the UAE. All deliveries must be made to an address in the UAE.

(:1f680:) Can i send my order to different addresses or choose a delivery time?

It is possible to send your order to any address in the UAE. You can manage your address book by going to

When you checkout, you have the option to choose a delivery slot between 9am to 5pm or from 5pm to 11pm.

(:1f44c:) Do i need to sign for my delivery?

You are required to present a valid ID and sign for your order upon delivery.

(:1f641:) What happens if i missed my delivery?

We usually notify our customers when their order is out for delivery and again when the driver is on the way to your address. If you miss your delivery, you will be notified via SMS and will need to call us at 600 55 1218 to reschedule your delivery. We will re-attempt delivery for a maximum of two times after which your order will be cancelled in line with our policies.

(:1f4af:) Are your products original?

We are a licensed telehealth platform and registered to sell products online. Our Dubai Economic Department License is 519952 and our Dubai Health Authority pharmacy license is DHA-F-0046039. All products we sell online are sourced from official manufacturers and distributors directly. We do not sell any products sourced from unlicensed online marketplaces or parallel imports. Every order we fill is reviewed and dispensed by licensed pharmacists registered to operate in the UAE.

(:1f504:) How can i reorder a product?

You can reorder any product by going to your order history and clicking on the order number. You will see an option to select the items you need to reorder and a button to reorder them.

(:1f4c5:) Can i change my order after i've placed it?

Yes, you have the option to change your order before it has been shipped. You can do so online by providing your order number via live chat or by calling us at 600551218. Once an order has been shipped, it cannot be amended and you will need to return the order.

(:1f4b5:) How can i pay for my order?

You can pay for your order upon delivery or online. You may also use a combination of power points and currency to pay for your order.

  1. Cash or Card on Delivery
  2. Credit or Debit Card online
  3. Power Points + Card Online
  4. Power Points + Cash or Card on Delivery

☎️ Can i order on the phone?

Yes, we accept phone orders. You can call us at 600 55 1218 and our pharmacists will be happy to provide advise or take your order. We are available from 10am to 11pm on all days.

You will need to provide:

  1. Full Name
  2. Email Address
  3. Mobile Number
  4. Full Delivery Address

(:1f519:) What is the Return Policy?

Our return policy is described on

Most products can be returned or exchanged within 72 hours of order. Products must be un-opened, have original seals and be in their original packaging. Not all products can be returned after purchase. Please refer to our policy for more details. You can submit a return request by going to your account

(:1f468:)‍⚕️ Can i order medicines online?

Yes, we are licensed to dispense medicines online. You will be required to provide a valid government issued ID, your doctors prescription or a valid e-prescription number and your Emirates ID by going to - A pharmacist will review your prescription and file your request for dispensing approvals with your insurance provider. If the product is not covered under your insurance plan, you will be contacted at the phone number you provided. Please review our prescription medicine dispensing policy

(:1f3ec:) Do you have a physical store and can i request in-store pickup?

You can also visit us in-store to pick-up and pay for your items. Our location is in Al Bada, Dubai and we can be found on Google maps by clicking here

(:1f50d:) I cant find a product on your website, can you order it for me?

If you are looking for a product and cannot find it online, please send us a request and a store pharmacist will contact you.

(:1f4b1:) How can i earn and redeem my Power Points?

You can earn Power Points in a number of ways. Click here to see a list of all earning opportunities. When you've accrued Power Points you can spend them across the store. Click here to see a list of all redemption opportunities.


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